Privacy Policy

Last updated: January 2025

1. Introduction

Stone and Sky Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stoneandsky.co.uk or engage with our services.

We are registered in England and Wales and operate as a professional housing provider. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

• Complete contact forms on our website
• Make enquiries about our services
• Apply for tenancy or housing
• Enter into landlord or partner agreements
• Subscribe to our communications

This information may include:

• Name and contact details (email, phone, address)
• Property information (for landlord and partner enquiries)
• Organisation details (for partner enquiries)
• Referral information (for housing referrals)

Automatically Collected Information

When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website. We use cookies and similar technologies to collect this information.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Process housing applications and referrals
• Manage landlord and partner relationships
• Provide and improve our housing services
• Comply with legal and regulatory requirements, including those under the Supported Housing (Regulatory Oversight) Act 2023
• Send you relevant communications about our services
• Analyse website usage to improve user experience

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Where processing is necessary for the performance of a contract with you (e.g., tenancy agreements, landlord contracts)
• Legal obligation: Where we are required to process data to comply with legal requirements
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services
• Consent: Where you have given us specific consent to process your data for a particular purpose

5. Data Sharing

We may share your information with:

• Local authorities and councils: As required for housing referrals and compliance reporting
• Partner organisations: Charities and support organisations involved in your care or referral
• Service providers: Third parties who provide services on our behalf (e.g., IT support, payment processing)
• Regulatory bodies: Where required by law or regulation

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the purpose of processing.

8. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another organisation
• Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use essential cookies for website functionality and analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: